Shipping Policy – Maison Aura
At Maison Aura, we aim to deliver your orders promptly and with care. Please review our shipping timelines and policies below.
Order Processing & Turnaround Time
Nairobi & Environs
- Same-day delivery is available for orders placed before 4:00 PM (Monday–Saturday), subject to item availability at the pickup location.
- Orders placed after 4:00 PM will be dispatched the following business day.
- We are closed on Sundays. Orders placed on Sunday will be processed and dispatched on Monday.
- If same-day delivery is not available for a specific item, we will notify you, and delivery will occur within 24–48 hours.
Outside Nairobi (Within Kenya)
- Orders are dispatched within 2–3 working days, depending on location and courier availability.
Item Availability & Backorders
- While we make every effort to keep our inventory updated, occasional stock discrepancies may occur.
- If an item is unavailable or on backorder, we will notify you promptly.
- In such cases, you may choose a refund, exchange, or wait for restocking, subject to availability.
Shipping Rates
- Shipping costs are calculated based on your location and will be displayed at checkout before payment.
- Free delivery is available for orders above KES 10,000, unless a promotional discount overrides this offer.
- Maison Aura reserves the right to modify shipping offers during promotions.
Customer Pickup / Own Rider
- Customers are welcome to arrange their own rider or courier for order pickup.
- Please contact us in advance to coordinate pickup details and timing.